Andy’s Frozen Custard

Why go: Andy’s serves real frozen custard made fresh daily, a denser and richer step above standard soft-serve, with signature Concretes and Jackhammers that have made this Missouri-born chain a worthwhile stop on Dolly Parton Parkway.

About Andy’s Frozen Custard

Andy’s Frozen Custard is a drive-through and walk-up dessert shop in Sevierville, part of a family-owned chain founded in 1986 in Osage Beach, Missouri by John and Carol Kuntz. The concept is built around one thing: real frozen custard made fresh daily, served in a lineup of builds that the brand has refined over four decades.

The custard itself is egg-yolk based, which gives it a denser, richer texture than standard soft-serve. It holds up under toppings and blending in ways that soft-serve cannot match. Andy’s produces it in vanilla and chocolate, and everything else on the menu starts from that base. The two flagship formats are the Concrete and the Jackhammer. A Concrete is custard blended with mix-ins until it is thick enough to hold its shape upside down. A Jackhammer starts as a one-topping Concrete, with a second topping poured into a well at the center so the flavor shifts as you work through it.

Beyond those two formats, the menu covers sundaes, splits, shakes, malts, floats, freezes, and plain cones or cups available in two to five scoops. The topping list is extensive, covering roasted pecans, brownie pieces, cheesecake bites, cookie dough, caramel, hot fudge, fresh fruit, and more than two dozen other options. Seasonal specials rotate throughout the year, with past favorites including Pumpkin Pie Concretes and Strawberry Shortcake Sundaes.

Getting to Andy’s Frozen Custard

Andy’s Frozen Custard is on Dolly Parton Parkway, the main commercial corridor through Sevierville. The format is drive-through and walk-up only, with no indoor seating, so plan to enjoy your custard in the car or near the walk-up window. The drive-through is typically the faster option during peak summer and holiday stretches when Parkway traffic slows.

Why Choose Andy’s Frozen Custard

Andy’s stands out on the Sevierville dessert scene because it is serving something more substantial than a typical soft-serve window. The custard is made fresh daily, the menu is deep enough to reward repeat visits, and the format is fast enough for a family pit stop without feeling rushed.

• Real frozen custard, not soft-serve. The egg-yolk base gives Andy’s custard a denser, richer texture that holds its shape under toppings and blending in a way that soft-serve cannot.
• Concretes and Jackhammers are the signature formats. The menu is built around these blended creations, with named builds and a fully custom option so you can choose your own mix-ins and hidden-center topping.
• A topping list with real depth. Roasted pecans, brownie pieces, cheesecake bites, cookie dough, caramel, hot fudge, and fresh fruit are among more than two dozen options available at both service windows.
• Seasonal specials keep the menu fresh. The lineup rotates throughout the year, giving repeat visitors new builds to try on every visit.
• Family-friendly from cone to split. The kids menu includes a Kids Sundae and a Dirt and Worms cup that make the stop straightforward for families traveling with younger children.

Must Try

Andy’s menu is organized around its two signature formats, the Concrete and the Jackhammer, plus a full lineup of sundaes, splits, and shakes. The named builds below are a reliable starting point, but the fully custom options let you build exactly what you want.

• Boot Daddy. Vanilla or chocolate custard blended with Oreo, creme caramel, and hot fudge; one of the most consistently popular named Concretes on the menu.
• Butter Pecan Concrete. Custard blended with butterscotch and roasted pecans, a pairing that works especially well in the thick Concrete format where the pecans stay evenly distributed.
• James Brownie Funky Jackhammer. Custard blended with peanut butter and brownie pieces, with a center pocket of hot fudge that reveals itself partway through the cup.
• Ozark Turtle Sundae. Vanilla custard topped with hot fudge, creme caramel, roasted pecans, and a cherry; a classic sundae build named for the chain’s Missouri roots.
• Banana Split. Vanilla custard with a full banana, topped with strawberries, marshmallow creme, crushed nuts, and a cherry; a split done in frozen custard form.
• Custom Jackhammer. Choose your blended topping and a second topping for the hidden center pocket, the format that makes Andy’s menu genuinely interactive.

What to Expect

Andy’s operates as a drive-through and walk-up window, which means the experience is quick and casual. The menu is large, but the staff works efficiently, and even on busy summer evenings the line turns over quickly.

• Drive-through and walk-up only. There is no indoor seating. You can stand near the walk-up window or take your order back to your vehicle.
• Open late every day of the week. Hours run until 11:00 PM Sunday through Thursday and until 11:30 PM on Fridays and Saturdays, making Andy’s a practical after-dinner stop.
• The seasonal menu rotates. Named specials change throughout the year, so what is available on one visit may not be on the next. Check the website or app before arriving if a specific seasonal build is the draw.
• Loyalty program available. The Yum Squad rewards app earns points toward free custard on repeat visits and is worth downloading if you plan to stop in more than once.

Nearby Restaurants in Sevierville

• Aubrey’s. A full-service American casual restaurant just up Dolly Parton Parkway, known for a wide menu and reliable execution on everything from salads to entrees.
• Flapjack’s Pancake Cabin. A breakfast and brunch staple on the Parkway serving pancake stacks, omelets, and morning favorites in a warm cabin-style space that fills up fast on weekends.
• Chubby’s Restaurant. A homestyle cooking spot on Dolly Parton Parkway with a comfort-food menu built around Southern staples and generous portions.
• Roma Table Italian Kitchen. An Italian kitchen on the Parkway bringing handmade pastas and classic entrees to Sevierville’s main dining strip.
• Dave and Buster’s. A large entertainment dining venue on the Parkway combining a full restaurant and bar with an expansive arcade floor, a practical family option when the group wants food and activities under one roof.

Explore More

My Smoky Mountain Guide Sevierville is a great resource for finding things to do and places to eat.

• Sevierville Food and Beverage Guide. Browse every restaurant, bar, and dessert stop we have covered in Sevierville, organized by category.
• Sevierville Attractions. From outlet shopping to entertainment venues, find out what else is happening along the Parkway and beyond.
• Sevierville Outdoor Adventure. Hiking, paddling, ziplines, and more outdoor options within reach of Sevierville and the Smokies.